Manager Data and Analytics - CDU

Job Purpose

The Sales & Leasing Performance Unit (PU) is responsible for defining, governing and enabling best-practice Sales & Leasing standards across Qiddiya. The unit supports Sales & Leasing Operations by developing and managing policies, procedures, standardized documents, templates, tools and performance frameworks that ensure consistency and scalability across asset classes. It oversees Sales & Leasing capability development through structured training frameworks and an online Sales & Leasing training academy and governs the Sales & Leasing customer journey in alignment with CRM, digital sales tools, experience center requirements and operational readiness.

The PU also provides market intelligence, benchmarking and performance insights to drive informed decision-making and continuous improvement within Sales & Leasing.

Define and govern the Sales & Leasing Business Intelligence strategy in alignment with Business Excellence and Performance Excellence frameworks.

Establish data governance standards for Sales & Leasing performance data, ensuring consistency, accuracy, integrity and traceability.

Act as the central authority for Sales & Leasing performance metrics, definitions and reporting logic.

Design, develop and maintain Sales & Leasing dashboards, scorecards and performance reports across asset classes.

Ensure reporting aligns with approved Sales & Leasing KPIs, performance frameworks and leadership reporting requirements.

Provide timely and actionable performance insights to Sales & Leasing and Business Excellence leadership.

Analyze Sales & Leasing performance data to identify trends, risks, gaps and improvement opportunities.

Support Performance Excellence with analytical inputs for QA / QC, Mystery Shopper analysis, RCA and Continuous Improvement initiatives.

Translate complex data into clear insights and recommendations to support decision-making.

Work closely with CRM, Digital Sales Tools, Operations and IT teams to ensure reliable Sales & Leasing data integration and availability.

Support the evolution of Sales & Leasing analytics capabilities, including automation and advanced analytics where applicable.

Ensure alignment between system-generated data and approved performance reporting standards.

Partner with Performance Excellence, VoC, Training & Capability, CX and Sales & Leasing Operations teams to ensure performance insights are contextualized and actionable.

Support leadership presentations, performance reviews and governance forums with data-driven insights.

Continuously enhance Sales & Leasing BI processes, tools and reporting efficiency.

Promote data literacy and insight-driven decision-making within the Sales & Leasing Performance Unit.

• Bachelor's degree in data Analytics, Business Intelligence, Information Systems, Statistics, or a related discipline.
• Minimum of 6 years of experience in business intelligence, analytics, or performance reporting roles, with at least 2 years in a managerial or lead capacity.
• Strong experience designing dashboards, scorecards and performance reporting solutions.
• Proficiency with data visualization and BI tools (e.g., Power BI or equivalent).
• Strong analytical, problem-solving and stakeholder engagement skills.

• Master's degree in data Analytics, Business Administration, or a related field.
• Experience supporting Sales, Leasing, real estate, or customer-facing operational environments.
• Exposure to performance management, QA, or continuous improvement environments.
• Arabic language capability (written and spoken).