IT Support Specialist

Overview

Job Description The IT Support Specialist will provide on-site and remote IT support in Riyadh. The role supports day-to-day IT operations, ensures system availability, and maintains secure, reliable IT services.

• Provide first- and second-level IT support to PMCM project staff for desktops, laptops, printers, mobile devices, and site IT equipment.
• Install, configure, and maintain hardware, software, operating systems, and project applications used on RCRC projects.
• Support and troubleshoot network connectivity, internet, VPN access, email systems, and remote connections.
• Manage user accounts and access rights in coordination with PMCM and RCRC IT requirements.
• Maintain and support document control and collaboration platforms (e.g., Aconex, SharePoint, Project Wise, or similar).
• Ensure proper functioning of site offices IT infrastructure, including servers, switches, routers, Wi-Fi, and printers.
• Respond to IT service requests and incidents, ensuring timely resolution in line with agreed SLAs.
• Coordinate with RCRC IT teams and third-party vendors for issue resolution, system integration, and approvals.
• Implement and monitor IT security measures, including antivirus protection, data backups, and compliance with cybersecurity policies.
• Maintain accurate IT asset registers, licenses, and support documentation.
• Provide basic IT induction and user guidance to new PMCM staff joining the project.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Experience in IT support, preferably on construction, infrastructure, or PMCM projects.
• Strong knowledge of Windows OS, MS Office / Microsoft 365, networking fundamentals, and hardware troubleshooting.
• Experience supporting project-based environments and site offices.
• Good communication skills in English;
  Arabic is an advantage.