ServiceNow Technical Specialist

About the job Service Now Technical Specialist
Job Title:
Service Now Technical Specialist
Role Definition:

The Service Now Technical Specialist will be responsible for managing the Now Platform, including setup, maintenance, integration, and troubleshooting. In this role, you will also serve as a technical coach for colleagues and ensure that our Service Now platform supports business processes effectively.

Platform Configuration and Development:

• Configure and customize Service Now applications to meet business and process requirements.
• Develop and maintain workflows, Flow Designer flows, business rules, client scripts, UI policies, and script includes.
• Implement forms, tables, fields, notifications, and catalog items in line with Service Now best practices.
• Ensure all configurations are upgrade-safe and aligned with platform standards.

Application Support and Maintenance:

• Provide day-to-day technical support for the Service Now platform and its modules (e.g., ITSM, ITAM, HRSD, CSM).
• Troubleshoot and resolve platform issues, defects, and performance problems.
• Perform root cause analysis and implement corrective actions.
• Monitor platform health and proactively address technical issues.

Integration and Data Handling:

• Build and support integrations using REST, SOAP, Integration Hub, and MID Server.
• Assist with data imports, transformations, and scheduled jobs.
• Support CMDB data maintenance, CI updates, and reconciliation processes.
• Validate data accuracy and integrity across integrated systems.

Testing, Deployment, and Release Support:

• Participate in testing activities, including unit testing, system testing, and user acceptance testing (UAT).
• Manage update sets and support deployment across development, test, and production environments.
• Assist with platform upgrades, patching, and regression testing.
• Support CI/CD and source control processes where implemented.

Security and Compliance:

• Implement role-based access controls (RBAC) and access policies as defined by platform governance.
• Ensure configurations comply with organizational security standards and audit requirements.
• Support security reviews and remediate identified issues.
• Follow secure coding and configuration best practices.

Documentation and Knowledge Transfer:

• Maintain technical documentation for configurations, customizations, and integrations.
• Create and update knowledge articles and technical runbooks.
• Facilitate knowledge transfer to administrators, support teams, and end users.

Collaboration and Continuous Improvement:

• Collaborate with architects, process owners, and business analysts to refine technical solutions.
• Provide technical input during requirement gathering and solution design discussions.
• Identify opportunities for automation, optimization, and platform improvements.
• Stay current with Service Now releases, features, and best practices.

• Education: Bachelors degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience with Service Now administration and development.
• Technical
  
  Skills:
  
  Proficiency with Service Now platform, custom application development, and integration techniques.

• Strong troubleshooting and problem-solving abilities.
• Excellent organizational and communication skills.
• Ability to work collaboratively in a team-oriented environment.