Team Leader Application Support

Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies.

Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.

BSF Values:

• We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
• True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal.
• Us before me - We put ideas before ego and leverage the expertise of others.
• Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way.
  
  We only need to be asked one. We own it.
• Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders.
  
  We have limitless ambition and the drive to win.
• Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action

Your Role will focus on:

• Leading the Application Support function to ensure stable, reliable, and efficient operation of business-critical banking applications.
• Driving operational excellence, incident resilience, and continuous improvement while ensuring compliance with security, audit, and regulatory requirements.

Your Key Responsibilities:

• Lead and manage the Application Support team (Senior Administrators, Administrators, and Associate Administrators) to ensure consistent service delivery and application stability.
• Oversee day-to-day application operations including system monitoring, batch/job executions, availability checks, and incident handling in line with defined SLAs and OLAs.
• Act as the primary escalation point for high-severity (P1/P2) incidents, coordinating technical teams and vendors to ensure timely service restoration.
• Analyze incident trends and recurring issues, driving Problem Management activities and implementing long-term remediation plans.
• Plan, coordinate, and support application releases, patches, and upgrades in collaboration with development teams, infrastructure, vendors, and business stakeholders.
• Supervise and validate application access management activities, ensuring compliance with internal security policies, SAMA requirements, and audit standards.
• Monitor team performance, allocate tasks effectively, and enforce adherence to ITIL processes and internal governance frameworks.
• Lead Root Cause Analysis (RCA) for critical incidents, ensuring documentation of corrective and preventive actions as well as knowledge base updates.
• Develop team capability through coaching, mentoring, and technical guidance, with a focus on building strong operational and troubleshooting skills.
• Ensure completeness and accuracy of operational documentation including SOPs, runbooks, deployment guides, and application inventories.
• Participate in Disaster Recovery and Business Continuity planning, drills, and readiness assessments, ensuring effective execution by the application support team.
• Collaborate closely with business owners to understand service expectations, communicate incidents or planned maintenance, and align on service improvement initiatives.
• Identify and drive opportunities for automation, enhanced monitoring, and operational efficiency to reduce manual effort and improve service reliability.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 4–5 years of experience in application support, with at least 1–2 years in a supervisory, coaching, or lead role.
• Proven experience supporting critical banking applications, digital channels, payments, core banking, or equivalent systems.
• Strong understanding of ITIL-based Incident, Problem, and Change Management.
• Experience coordinating with vendors, L3 teams, and cross-functional IT units.
• Demonstrated ability to lead technical teams in high-pressure production environments.

Knowledge & Skills:

• In-depth…