System Administrator

Responsibilities

• Provide onsite and remote support for hardware and software
• Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution
• Deliver first-line support for system administration tasks, including Active Directory 2016/2019 (user accounts, passwords, DNS, DHCP)
• Set up, configure, and deploy PCs, laptops, and related equipment
• Ensure systems are updated with the latest security patches
• Provide cross-location IT support across the European & META region
• Work closely with Head Office in Moscow through remote hands activities
• Assist with server administration and the deployment of new server and network infrastructure
• Provide first-line support for network equipment such as switches and routers
• Support and maintain various business and specialized applications
• Handle daily IT operations including first, second, and third level support requests
• Prepare technical improvement proposals together with the line manager
• Deliver user training when required
• Work with systems including IBM servers, Cisco network devices, Dell & Lenovo workstations, and Canon printers
• Support client software such as Windows 11, macOS, Microsoft Office 2019/2021, Chrome, Internet Explorer, Adobe Acrobat and Photoshop, and Kaspersky endpoint security

Job Requirements:

• Minimum 3 years of experience in IT Helpdesk or System Administration
• Fluent English with strong written and verbal communication skills
• Solid overall knowledge of IT systems and environments
• Strong experience supporting Microsoft Windows operating systems (Windows 11, Windows Server 2022)
• Practical experience with Active Directory administration, DNS, and DHCP
• Basic knowledge of IP networking including routing and firewalls
• macOS knowledge is a plus
• Microsoft certifications are welcome
• Knowledge of VoIP telephony, especially Avaya, is an advantage
• Formal education or proven experience in IT, telecommunications, or a related field
• ITIL knowledge is a plus
• Basic understanding of project management methods such as PRINCE2 or PMBOK is an advantage
• Strong service mindset with excellent customer focus
• Good interpersonal and communication skills
• Organized, reliable, and able to plan and prioritize work effectively
• Team player with a positive attitude, able to work independently and collaboratively

• HR Interview
• Meeting with Hiring Team
• Offer stage & Reference Check

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