Field Operations Governance

Overview

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities.

Where you can make a difference. Where no two days are the same.

We are looking for a highly skilled Field Operations Manager with a strong background in field governance, operational discipline, and incident lifecycle management. You will play a mission‑critical role in ensuring high‑quality field execution that directly supports the Network Operations Center’s (NOC) availability, reliability, and restoration objectives. You will serve as the operational backbone—aligning field execution, NOC workflows, and governance frameworks to deliver seamless service continuity.

• Establish and enforce governance standards, SOPs, and compliance controls across all field operations supporting the NOC.
• Monitor SLAs, MTTR/MTBF, dispatch performance, and outage patterns to safeguard network uptime.
• Ensure accurate triage, prioritization, and field dispatch execution in alignment with NOC escalation workflows.
• Govern the full incident lifecycle—from alarm validation and ticket assignment to RCA review, documentation accuracy, and closure quality.
• Lead risk, safety, and compliance management activities, including HSE, LOTO, site access, and field infrastructure readiness.
• Oversee vendor governance including technical audits, SLA scorecards, contractual adherence, and overall service quality.
• Support network expansions, modernizations, migrations, upgrades, and scheduled change windows, ensuring field readiness and execution assurance.
• Enhance technical procedures, troubleshooting flows, and field playbooks to improve restoration speed and operational consistency.
• Leverage NOC analytics, dashboards, and performance insights to drive proactive maintenance and reduce failure recurrence.

• Based in Al Khobar.
• 6–9 years of experience in network service operations, including field governance, incident lifecycle management, and performance assurance in the KSA telecom market.
• Strong technical understanding of Fiber/FTTx, transmission systems, IP/MPLS, site power infrastructure, active network elements, and field troubleshooting practices.
• Proven capability working with SLA frameworks, KPI dashboards, incident lifecycle governance, and operational cadence management, including SOPs, technical standards, dispatch logic, workflow documentation, and compliance structures.
• Strong analytical abilities to interpret alarms, logs, incident patterns, and operational risks, with excellent communication skills and the ability to influence cross‑functional teams, vendors, and key stakeholders.

Certifications such as: ITIL, CCNA/CCNP, JNCIA/JNCIS, PMP, Lean Six Sigma.

• A mission‑critical role where your decisions directly impact network availability and operational stability.
• A modern, data‑driven NOC ecosystem with opportunities to enhance technical depth and leadership capabilities.
• High visibility and ownership across field operations governance and service quality management.
• A collaborative environment that values operational excellence, continuous improvement, and growth.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.