Support Engineer Sanction Screening System

In this role, you will collaborate closely with one of our esteemed clients—a global leader in their industry, recognized for their commitment to quality, innovation, and excellence. They have partnered with Dautom as their trusted IT consulting provider for upcoming strategic initiatives.

The role holder is responsible for supporting and maintaining complex applications in Production environment. The duties include reporting to your manager, collaborating with colleagues to guide and fix technical issues. You will also be required to provide support to our clients on their technical issues.

Core Responsibility

• Provide Level 2 support for applications, resolving technical issues and incidents promptly.
• Collaborate with development teams to analyze and resolve application-related problems.
• Deploy applications on Linux server and Open Shift (is a plus).
• Work closely with cross-functional teams to ensure smooth application deployment and integration.
• Staying up to date with industry trends and technologies, particularly in cloud computing.
• Provide Go-Live support for both application and technical aspects.
• Undergo a detailed study of the existing system to recommend installation, upgrade, or enhancement.
• Interact with customers or clients throw as (Level 1 &
  2) about the application status and solve their technical issues if any or transfer it to concerned team if needed.
• Consulting with the software Infrastructure team, development team, internal users, and clients to improve application performance.
• Analyzing the root cause of an incident to the Development team if needed.
• Keeping record of configuration changes and scheduling application updates.
• Assist with planning and testing of application, installation, configuration, patches, and update production support documentation.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.

• Reporting to your manager, collaborating with colleagues to present proper records and reports of any Production incident or enhancement.
• Monitor the ticket queue/reports to ensure tickets never exceed our SLA agreement.
• Assist with gathering symptoms of an incident while compared to history of past incidents.
• Logging taken actions during a war room.

Minimum Qualifications

Bachelor’s degree in software engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.

Professional Certifications

Must have experience in Saas AML System, Anti Fraud System.

• Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes.
• Strong knowledge in Linux
• Strong knowledge of JSON, shell scripting, python is a plus.
• Understanding of Database & Network concepts (preferred).
• Strong problem solving, analytical, and time management skills.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• SAS technology support is a plus
• Worked before in a banking industry - is a plus

Fluency in English and Arabic is a plus. Additional Languages will be desirable.

Years of Experience

4+ years of experience in relevant industry

Dautom is a globally recognized leader in IT consulting services. With a steadfast commitment to innovation, excellence, and people-centric values, we empower organizations by strengthening their IT teams with top-tier talent.

Our greatest strength lies in our skilled IT professionals. We have built a workplace culture founded on trust, respect, continuous learning, and career growth. As an employer of choice, we take pride in fostering a collaborative and supportive environment where employees thrive.

Explore what sets us apart and be part of a company shaping the future of technology and talent.