Technical Account Manager - OpenShift

About the Job:

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Open Shift Technical Account Manager (TAM) in Saudi. In this role, you'll work with a small set of key customers to provide hands‑on technical and architectural guidance for the Red Hat Open Shift Container Platform.

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
• Provide advice and guidance to customers about their current and future Red Hat products.
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
• Complete analysis and present periodic reviews of operational performance to customer leadership.
• Manage customer use cases and maintain clear and concise case documentation.
• Create customer engagement plans and keep the documentation on the customer's environment updated.
• Manage and grow customer relationships by delivering attentive, relationship‑based support.
• Build a sense of trust with customers and serve as their advocate within Red Hat.
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues.
• Travel, as necessary, to visit customers and attend events within the region.
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms.
• Establish and maintain parity with Red Hat cloud technologies strategy.
• Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption.
• Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long‑term enterprise success.
• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases.

• 5 years experience in a support, development, engineering, or quality assurance organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Open Shift by Red Hat), containers,
  Kubernetes, cloud management (Red Hat Cloud Forms), and IT automation (Ansible Automation Platform by Red Hat).
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship‑based support.
• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with an eye for detail.
• Direct experience with a variety of hardware vendors.

• Experience in system management, cloud or server virtualization
  .
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering.
• Red Hat Certified Engineer (RHCE).
• Prior experience in a technical leadership or mentorship role.
• Experience with training and presentation delivery.
• Arabic language highly preferred.

Learn about the real‑life experience of one of our Technical Account Managers in this blog post.

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Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are…