Information Technology Technical Support

IT technical support provides global Windows OS and Server Support:
Application tuning and troubleshooting, OS security patch management, network security, account and network share management, new system implementations, and storage maintenance

• Provide frontline support for technical escalations
• Manage software and hardware licensing, reporting, packaging and deployment
• Provide technological leadership and guidance for business and development teams in line with current industry trends and business needs
• Identify and implement technological process improvements leveraging infrastructure and tools, both for customers and the internal team
• Develop and implement technical solutions that meet operational improvement needs
• Seeks out and relays to management and to other ITS team member's future technology recommendations
• Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP
• You will get to show off your fine-tuned skills for resolving issues and helping the end-user
• Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures

• Strong background in evaluating and optimizing workstations and applications
• Able to act as a senior level key escalation point for all technical concerns varying across multiple scopes of technology
• Strong knowledge and understanding of professional and consumer grade A/V hardware and related multimedia devices
• Scripting proficiencies with Powershell, SQL, VBS, batch and C# are an asset
• Additional preference will be placed on candidates with Networking certificates (CCNA, Network+) or Systems certificates (MCSE / MSCA)
• Strong understanding of current and future industry hardware standards
• Strong understanding of current Desktop (and technology) hardware standards and future hardware releases