Account Manager, Smart Commerce

Are you someone who is passionate about thriving with Zero to One challenges & love building new strategic businesses? Are you driven with a passion for helping customers achieve their full potential through right solutions? Join the Smart Commerce core team as an Accounts Manager.

The vision of the Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a solution to enable sellers to set up their website and scale their independent online business, serving their customers with the most effective ways possible. In other words, we want to be the one stop shop for all e-commerce needs of small & medium D2C brands.

Your core responsibilities include:

• Own a portfolio of high-value seller accounts, serving as their primary point of contact for advertising initiatives
• Analyze campaign performance against key metrics to identify and implement optimizations that help advertisers meet business goals
• Monitor and communicate campaign progress through regular activity reports and insights
• Troubleshoot technical issues and respond promptly to advertiser queries, collaborating with internal teams to develop solutions
• Work cross-functionally with Account Management, Sales, Marketing, and Product teams to resolve issues affecting advertiser performance
• Identify opportunities to improve Smart Biz and Buy with Amazon products based on customer feedback and competitive analysis
• Prepare documentation on best practices and frameworks to enhance seller performance

• 3+ years of sales experience
• Experience in e-commerce
• Experience with marketing platforms (Google Ads, Facebook Ads Manager, Retention tools, etc.)
• Knowledge of e-commerce platforms (Shopify, Woo Commerce, etc.) and understanding of Key D2C metrics
• Problem-solving mindset with a customer-first approach

• Experience analyzing data and best practices to assess performance drivers
• Experience working in a fast-paced and highly cross-functional organization
• Experience working with industry tools and analytics packages, including web analytics, targeting, testing, CRM, and marketing automation platforms
• Excellent communication and presentation skills

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.