Quality Specialist -Portuguese

Overview

The Last Mile Analytics & Quality Team is looking for a Transportation Quality Specialist who will act as first level support for the Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. This role requires the ability to learn quickly and handle disparate and overlapping tasks. High impact production issues often require coordination among multiple groups, so you will experience a breadth of impact with various teams.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, the ability to juggle multiple tasks, work independently, and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You should be able to make sound judgments, improve the customer experience, and get the right things done.

• Fluency in Brazilian Portuguese.
• Minimum CEFR - B2+ / Bachelor in Language.
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
• Identify patterns emerging in audits and contribute to process/program improvements.
• Provide timely response to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to the relevant owners/teams according to process.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals (SLA, productivity, quality, and utilization benchmarks).
• Understand performance metrics for driving business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

• Shifts:
  
  Rotational (24x7 shift environment; shifts are rotational and change based on business requirements).
• Weekly Off:
  Rotational two consecutive days off (5-day work week with 2 consecutive days off; off days change based on business requirements).
• Work from Office Role.

• Bachelor’s degree;
  Fluency in Brazilian Portuguese;
  Minimum CEFR - B2+ / Bachelor in Language.
• 10-24 months of work experience.
• Good communication skills; ability to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a team in a very dynamic environment.

• Analyze basic case-level inputs and identify predictors/causes of business-related problems to improve delivery/customer experience.
• Identify and uncover areas of opportunity and highlight them to managers.
• Collaborate with multiple resources as needed and perform basic analyses to ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the available data.

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Posted: February 13, 2026 (Updated over time)

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