IT Expert

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities. Their main operational role includes providing needed support for the establishment of policies, strategies and defining business needs related to system architecture components, assessing the impact due to system changes, and advising on the development of detailed technical specifications and designs for systems.

• Coordinate with Enterprise Architecture to research and remain abreast of the latest enterprise architecture and application development trends, establish policy and strategy for the selection of system architecture components, and promote the discipline to ensure consistency
• Collaborate proactively with Enterprise Architecture to review IT projects, maintain a stable and viable architecture, and accordingly design consistent applications across projects within a large business change program
• Collect and understand the business requirements, use the appropriate tools including logical models of components and interfaces, produce detailed component specifications, and translate these into detailed architectures and designs of complex systems for implementation
• Balance between functional, service quality and systems management requirements, ensure that appropriate solution standards are adhered to, and accordingly provide recommendations on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.)
• Gather project needs in coordination with project team, review users’ requirements, and determine specific system requirements including time and resources needed to complete project
• Receive system changes, analyze and assess the relevant system changes (impact on resources, infrastructure, costs, etc.), and facilitate the development of detailed technical specifications and designs for systems
• Assist in the development of business application specifications, address all design aspects appropriately and provide the detailed specifications for programming and coding
• Participate in the preparation of the needed inputs for testing, schedule and execute system and integration tests, and ensure effectiveness in meeting user needs
• Receive systems and applications escalated issues, identify root causes of outages, troubleshoot and resolve simple issues escalated during implementation, and prepare plans for permanent changes to eliminate/reduce chronic issues
• Perform day-to-day monitoring of application processes, collect and analyze performance records and logs, and apply upgrades and system patches to ensure smooth operations
• Capture applications and systems tacit knowledge, transferring tacit knowledge to vendors and knowledge management systems for proper documentation, and ensure that all teams are updated

Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent is required

A minimum of 5 years of relevant experience

• Solutions Development Planning and Integration - Advanced
• Collaboration and Communication - Developing
• Professionalism - Proficient
• Project Management - Advanced
• Software Development - Advanced
• IT Compliance - Proficient
• IT Change Management - Proficient
• Results Oriented - Proficient
• Customer Focus - Proficient
• Enablement of Change and Innovation - Developing