Associate Director IT Operations

Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies.

Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.

• We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
• True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal.
• Us before me - We put ideas before ego and leverage the expertise of others.
• Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way.
  
  We only need to be asked one. We own it.
• Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders.
  
  We have limitless ambition and the drive to win.
• Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action

• Driving operational resilience, availability, and service continuity across all enterprise banking systems and channels.
• Enabling operational excellence through strong governance, cross-domain collaboration, and continuous optimization of IT Operations.

• Provide strategic leadership for enterprise IT Operations, ensuring high availability, resilience, and operational excellence across all banking systems and channels.
• Lead Managers/Team Leaders to deliver 24/7 operational coverage, robust incident response, and disciplined change execution.
• Serve as escalation authority for critical incidents; ensure effective RCA governance and implementation of preventive actions across domains.
• Govern DR/BCP operational readiness and failover strategy; report resilience posture and remediation plans to leadership forums.
• Oversee patch, vulnerability remediation coordination, and maintenance programs in partnership with Security, Infrastructure, and Application owners.
• Establish and monitor KPIs/SLAs, operational risk indicators, and service quality metrics; present performance to senior leadership and audit/risk committees.
• Ensure compliance with SAMA Cybersecurity controls, operational risk policies, and internal audit requirements; maintain audit-ready documentation.
• Optimize run operations through automation, tooling improvements (observability/ITSM), process standardization, and cost-efficiency.
• Lead workforce planning, competencies development, and succession for the IT Operations function.
• Collaborate with Architecture, Application Support, Infrastructure, and Business stakeholders on modernization, capacity planning, and resilience initiatives.

• 6–7 years of progressive experience in IT operations/production services with 5+ years in leadership roles within banking or large-scale enterprises.
• Proven oversight of mission-critical operations, crisis management, and DR/BCP governance.
• Strong experience with multi-domain infrastructure (compute, storage, virtualization, network, database) and platform operations.
• Demonstrated success driving operational maturity, automation, and compliance programs.

• Expert knowledge of operational governance frameworks (ITIL/ISO 20000) and enterprise resilience/continuity practices.
• Strong command of incident leadership, problem/RCA governance, change risk control, and audit/assurance management.
• Strategic capability in capacity planning, performance optimization, and operational risk management.
• Excellent executive communication, negotiation, and vendor management.
• Strong understanding of SAMA Cybersecurity operational expectations and their implementation across operations.