Datacenter Operations Engineer Regular

The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

• Manage server fleet support within a ticketing system, including power cycling, troubleshooting, and replacing failed components.
• Act as the first point of contact for break‑fix technicians, prioritize ticketing queues, and resolve escalated issues.
• Perform physical installation, movement, and decommissioning of equipment; support datacenter projects such as capacity expansions and retrofits.
• Assist with inventory and asset tracking, while collaborating with Physical Security and EHS teams to maintain site safety and compliance.
• Build and maintain strong working relationships with internal teams and external partners to ensure operational efficiency.
• This position is part of a team that provides 24/7 support and requires working scheduled shifts, which may include holidays.
• Demonstrate a strong desire to learn and develop new skills to adapt to evolving technologies and business needs.

• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
• At least three years of experience supporting IT equipment or related technology.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.