Senior Manager - ServiceNow Analytics

About Us

At VisionX
, we are reshaping the convergence of AI, analytics, and enterprise transformation. Since our inception in 2017, we have enabled B2B enterprises to improve process efficiencies, drive revenue growth, and build sustainable competitive advantage. We do this by delivering outstanding, bespoke product and analytics experiences for our clients, their customers, and their field workforce through advanced AI and emerging technologies. Fast Company recognized Vision

X as one of the Top 10 Most Innovative Companies of 2020
, alongside Microsoft and Snap Inc. We are trendsetters who innovate, build, and scale as a trusted partner delivering technology with speed, agility, and cost efficiency.

We are seeking a Senior Manager - Service Now Performance Analytics to lead enterprise performance measurement and analytics initiatives for government and enterprise clients in Saudi Arabia
, preferably based in Riyadh
. The role requires strong hands‑on experience in performance analytics, KPI design, and executive reporting, with working knowledge of Service Now to support performance tracking, dashboards, and insights. You will work closely with senior leadership and transformation teams to turn data into actionable insights that drive measurable outcomes aligned with Saudi Vision 2030.

• Lead the design, development, and implementation of enterprise performance analytics frameworks and KPI models aligned with strategic and operational objectives.
• Define, standardize, and monitor performance metrics across business units, transformation programs, and government initiatives.
• Ensure performance measurement approaches support Saudi Vision 2030 objectives and organizational priorities.

• Develop and maintain executive dashboards, scorecards, and performance reports using enterprise analytics platforms, including Service Now where applicable.
• Analyze performance trends, identify gaps, risks, and improvement opportunities, and translate data into actionable insights.
• Support data‑driven decision‑making by providing clear, timely, and meaningful performance insights to senior leadership.

• Support leadership in performance governance forums, executive reviews, and strategic planning sessions.
• Ensure data accuracy, consistency, and integrity across all performance reporting and analytics outputs.
• Establish and support performance governance processes, standards, and reporting cadences.

• Work closely with senior leadership, business units, IT teams, and transformation offices to align analytics outputs with organizational goals.
• Act as a trusted advisor to stakeholders on performance measurement, analytics interpretation, and improvement actions.
• Communicate performance insights, findings, and recommendations clearly and professionally in Arabic and English.

• Contribute to building a culture of performance excellence, accountability, and data‑driven decision‑making.
• Support teams in understanding KPIs, analytics tools, and performance management best practices.
• Promote continuous improvement through the effective use of analytics and performance insights.

• 5+ years of experience in performance analytics, enterprise analytics, or performance management roles.
• Bachelor’s degree in business administration, Information Systems, Data Analytics, Engineering, or a related field.
• Proven experience working with Service Now for reporting, dashboards, or performance analytics.
• Strong background in KPI development, scorecards, and performance measurement frameworks.
• Fluency in Arabic and English (mandatory).
• Prior experience working in Saudi Arabia; understanding of local organizational and cultural context.
• Experience with government entities or large enterprises is highly preferred.
• Strong stakeholder management, presentation, and executive communication skills.

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.