ServiceNow Platform Architect

A leading organization within the banking sector is seeking to appoint an experienced Service Now Platform Architect & Lead to oversee the enterprise-wide architecture, governance, and lifecycle management of the Service Now platform.

This role is positioned within a complex, large-scale environment and requires a senior professional capable of combining deep technical expertise with strong leadership and stakeholder engagement.

• Lead the end-to-end lifecycle of the Service Now platform including architecture design, development, configuration, integration, upgrades, and ongoing support.
• Design scalable and secure solutions aligned with enterprise IT strategy and banking standards.
• Translate complex business requirements into sustainable and high-performance Service Now solutions.
• Oversee environment management across development, testing, staging, and production.
• Manage integrations with internal and external systems using REST, SOAP, and Integration Hub.
• Establish and enforce platform governance, coding standards, and compliance with security and change management policies.
• Monitor platform performance, conduct health assessments, and drive continuous optimization initiatives.
• Provide technical leadership and mentorship to developers and analysts within the team.

• 6–10 years of relevant Service Now experience within enterprise environments.
• Proven experience as a Service Now Architect or Senior Technical Lead.
• Strong expertise across ITSM, ITOM, CMDB, and HRSD modules.
• Demonstrated experience in enterprise integrations and multi-environment management.
• Strong analytical, leadership, and stakeholder management capabilities.
  
  Service Now certifications such as CSA, CIS, or CAD are preferred.