IT Support Specialist; Saudi national

The IT Support Specialist will provide on-site and remote IT support in Riyadh. The role supports day-to-day IT operations, ensures system availability, and maintains secure, reliable IT services

Provide first- and second-level IT support to PMCM project staff for desktops, laptops, printers, mobile devices, and site IT equipment.

Install, configure, and maintain hardware, software, operating systems, and project applications used on RCRC projects.

Support and troubleshoot network connectivity, internet, VPN access, email systems, and remote connections.

Manage user accounts and access rights in coordination with PMCM and RCRC IT requirements.

Maintain and support document control and collaboration platforms (e.g., Aconex, SharePoint, Project Wise, or similar).

Ensure proper functioning of site offices IT infrastructure, including servers, switches, routers, Wi-Fi, and printers.

Respond to IT service requests and incidents, ensuring timely resolution in line with agreed SLAs.

Coordinate with RCRC IT teams and third-party vendors for issue resolution, system integration, and approvals.

Implement and monitor IT security measures, including antivirus protection, data backups, and compliance with cybersecurity policies.

Maintain accurate IT asset registers, licenses, and support documentation.

Provide basic IT induction and user guidance to new PMCM staff joining the project.

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline.

Experience in IT support, preferably on construction, infrastructure, or PMCM projects.

Strong knowledge of Windows OS, MS Office / Microsoft 365, networking fundamentals, and hardware troubleshooting.

Experience supporting project-based environments and site offices.

Good communication skills in English.