IT​/Technical Support Specialist

Job Description About Si Fi

SiFi is a Saudi Fin Tech company that provides smart expense management solutions for SMEs, helping businesses control and automate their spending efficiently.

We are looking for a talented IT Technical Support Specialist to join our growing team and ensure seamless IT operations across the organization. The ideal candidate will be hands-on, proactive, and passionate about technology, troubleshooting, and user satisfaction.

• Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and network issues (both onsite and remote).
• Set up and configure workstations, operating systems, and applications according to company standards.
• Maintain and monitor computer systems, printers, and other IT equipment.
• Manage user accounts, permissions, and security groups through Active Directory and related systems.
• Diagnose and resolve network connectivity issues (LAN/WAN, VPN, Wi‑Fi).
• Log, track, and resolve IT support tickets in a timely and professional manner.
• Coordinate with external vendors or service providers for hardware or software maintenance when necessary.
• Maintain up-to-date documentation of systems, assets, and support procedures.
• Ensure compliance with company IT policies and cybersecurity practices, including software updates and data backups.
• Support IT infrastructure projects, upgrades, and deployment of new tools or systems.
• Provide basic training or guidance to employees on using company software and tools effectively.

• Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• 1–3 years of proven experience in IT support or a similar role.
• Strong understanding of Windows and macOS environments
  , Microsoft Office Suite, and general IT systems.
• Experience with Active Directory
  , network configurations
  , and VPN troubleshooting
  .
• Solid problem-solving and troubleshooting skills with attention to detail.
• Excellent communication skills and a customer-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good documentation and reporting skills.
• Proficiency in Arabic and good command of English (technical terms and documentation) is a MUST.
• Familiarity with IT asset management, security protocols, and helpdesk systems is a plus.