ServiceNow Project Manager

Job Title
:
Service Now Project Manager

Job Type
:
Permanent

Job Location
:
Riyadh

• Lead and manage the Service Now ITSM Agile implementation from initiation through go‑live and hypercare.
• Own the overall project plan, sprint plan, milestones, and release schedule.
• Ensure Phase‑wise delivery in line with committed timelines and customer expectations.
• Track and manage dependencies across multiple parallel work streams.

• Establish and enforce Agile delivery processes (Scrum/Kanban).
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand‑ups, Sprint Reviews / Demos, Retrospectives.
• Work closely with Product Owner(s) to ensure well‑defined, prioritized backlog and readiness of user stories.
• Ensure stories meet Definition of Ready (DoR) and Definition of Done (DoD) standards.

• Act as the primary onsite point of contact for the customer.
• Manage communications with senior stakeholders, steering committee, and procurement.
• Provide regular status updates, dashboards, and risk reports.
• Handle escalations and proactively manage customer expectations.

• Ensure high‑quality deliverables across BRD / User Stories, HLD / LLD, Configuration and Integrations, Testing (SIT, UAT).
• Drive resolution of review comments from customer and Service Now vendor.
• Ensure adherence to Service Now best practices and platform standards.

• Proven experience leading Service Now ITSM implementations (Incident, Request, Problem, Change, Knowledge, CMDB).
• Strong experience managing Agile delivery projects.
• Hands‑on understanding of Service Now platform capabilities and constraints.
• Strong customer‑facing and stakeholder management skills.
• Excellent communication, facilitation, and negotiation skills.