Information Technology Manager CDU
Listed on 2026-05-01
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IT/Tech
IT Support, Cybersecurity, IT Project Manager, Systems Administrator
Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. The staff‑accommodation portfolio supports QIC’s workforce with integrated residential, retail, leisure, and F&B facilities. With an expected expansion to 13,000 residential units by 2030
, robust and scalable facilities‑management leadership is essential to maintain safe, efficient, compliant, and high‑quality living environments.
Responsible for end‑to‑end IT operational readiness, governance, and performance across the staff‑accommodation portfolio, the IT Manager ensures reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations. Acting as the client‑side owner and integrator of all IT and digital systems, the role aligns with QIC enterprise IT architecture, cybersecurity standards, and governance frameworks, enabling a seamless digital experience for residents and operational teams.
Working closely with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures technology is operationally resilient, compliant, scalable, and fit for purpose in a 24/7 residential environment.
- Digital Infrastructure Readiness & Mobilisation
- Lead and coordinate IT operational readiness for staff‑accommodation assets across mobilisation, handover, and phased occupancy.
- Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.
- Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.
- Network, Connectivity & Systems Integration
- Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.
- Oversee Wi‑Fi coverage, performance, and user experience to provide full coverage, capacity, and service continuity in residential and common areas.
- Integrate and align access control systems, CCTV and security platforms, and IoT‑enabled FM devices and smart systems.
- Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.
- IT Governance, Security & Compliance
- Enforce IT governance across staff‑accommodation operations, ensuring strict adherence to QIC group IT policies, cybersecurity and data protection requirements, device management, and access control protocols.
- Act as the first line of control to prevent non‑compliant systems, networks, or applications from entering the environment.
- Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.
- Technology Performance & Readiness Reporting
- Establish and maintain technology readiness and performance reporting, including network and system uptime, incident volumes and response times, cybersecurity risks and vulnerabilities, and service availability and resilience indicators.
- Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.
- Proactively identify technology risks and escalates issues before they impact residents or operations.
- Resident Digital Experience & Enablement
- Elevate the resident digital experience by ensuring seamless and intuitive access to Wi‑Fi, resident mobile applications, digital self‑service tools, and integrated helpdesk and service request platforms.
- Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.
- Support resident onboarding and IT communications related to digital tools.
- IT Operations, Helpdesk & Incident Management
- Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.
- Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.
- Review incident trends and root causes to drive continuous improvement and service stability.
- Vendor & Service Provider Management
- Manage…
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