Product Support Specialist

Job Details

• Company
  Procure Net
• Job Family
  Information Technology
• City
  KSA - Riyadh
• Department
  Not Applicable
• Closing Date
  30-Jun-2026

We are seeking a motivated Product Support Specialist to serve as the primary point of contact for internal users and external clients across our digital platforms, working closely with the product and IT teams to resolve issues and drive continuous improvement.

• Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
• Log, track, and update support tickets accurately with issue details and resolution outcomes
• Troubleshoot and resolve user-reported issues using standard diagnostic procedures
• Follow up with users post-resolution to confirm full closure and satisfaction
• Identify and report recurring issue patterns to support product improvement decisions
• Capture user feedback and enhancement requests to support product backlog review

• Bachelor's degree in Information Technology, Management Information Systems, or a related technical field
• Fresh graduate or up to 2 years of experience; relevant internship or part-time experience is an advantage
• Strong communication skills, both written and verbal
• Basic understanding of IT troubleshooting or helpdesk environments is an advantage