EPM On-Site Support Engineer
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listing for:
Big Blue Diamond Co.
Full Time
position
Listed on 2026-05-02
Job specializations:
-
IT/Tech
IT Consultant, Data Analyst, Technical Support, Systems Analyst
Salary/Wage Range or Industry Benchmark: 200000 - 300000 SAR Yearly
SAR
200000.00
300000.00
YEAR
Job Description & How to Apply Below
We are seeking a dedicated EPM On‑Site Support Engineer to join our dynamic team in Riyadh, Saudi Arabia. This role is pivotal in ensuring seamless operations and support for our Enterprise Performance Management (EPM) systems. As an EPM On‑Site Support Engineer, you will be at the forefront of our technological advancements, providing essential support that drives our accounting processes and enhances overall efficiency.
Your role will not only involve technical support but also strategic input into our EPM systems. You will collaborate with various departments to ensure that our systems meet the evolving needs of our business. This position offers a unique opportunity to influence our operational success while developing your expertise in EPM solutions.
Responsibilities
Provide on‑site technical support for EPM systems, ensuring optimal performance and addressing any issues that arise promptly, using diagnostic tools and troubleshooting skills to minimize downtime.Collaborate with accounting teams to gather requirements and implement enhancements to EPM applications, utilizing your analytical skills to align technical solutions with business objectives.Conduct training sessions for users on EPM functionalities, enhancing their skills and knowledge to maximize the use of the system and improve overall productivity.Monitor system performance and generate reports to identify areas for improvement, leveraging data analysis to make informed recommendations for upgrades or changes.Assist in the integration of EPM solutions with other business systems, ensuring seamless data flow and consistency across platforms, which is vital for accurate reporting.Participate in system upgrades and maintenance activities, coordinating with IT teams to ensure minimal disruption to business operations and maintaining system integrity.Document technical processes, user guides, and troubleshooting procedures, creating a comprehensive knowledge base that supports team efficiency and user self‑service.Engage with stakeholders to gather feedback on system performance and user satisfaction, using this information to drive continuous improvements in our EPM solutions.Stay updated with industry trends and advancements in EPM technology, bringing innovative ideas to the team that can enhance our competitive edge in the accounting sector.Skills
- Proficient in EPM software and tools, enabling effective support and system optimization.
- Strong analytical skills to assess system performance and user needs accurately.
- Excellent communication abilities for effective collaboration with cross‑functional teams.
- Experience in training and mentoring users on technical applications.
- Problem‑solving skills to troubleshoot and resolve technical issues efficiently.
- Knowledge of accounting principles to align EPM solutions with business needs.
- Adaptability to keep pace with evolving technologies and industry standards.
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