CRM Transformation Product Manager Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

Lead the end-to-end CRM transformation program, ensuring successful delivery of CRM capabilities aligned with business goals while driving adoption, performance, and continuous improvement.

Location: Riyadh, KSA (Onsite)
Duration: 12 Months
Work Schedule: Full-time (5 Days/Week)
Employment Type: Contract-based
Engagement Model: Consulting / Contractor
Experience

Required:

Minimum 5 years

Core Skills

Delivery Management
Program Management
Agile Project Management
CRM Transformation
Business Analysis

Consulting Experience

Preferred

Project Scope

Lead the end-to-end CRM transformation program, ensuring successful delivery of CRM capabilities aligned with business goals while driving adoption, performance, and continuous improvement.

Key Responsibilities A. Program & Roadmap Management

Own and maintain the CRM transformation roadmap (quarterly & annual)
Align roadmap with business priorities across sales, marketing, and operations
Define delivery phases, milestones, and success metrics
Continuously reprioritize based on business impact and constraints

B. Delivery Management

Lead end-to-end delivery across CRM initiatives (features, integrations, campaigns)
Ensure sprint outputs align with roadmap and objectives
Remove blockers across technology, business, and vendors

C. Backlog Ownership & Prioritization

Own and manage the CRM product backlog
Translate business needs into epics and user stories
Prioritize based on revenue impact, adoption, and efficiency
Collaborate with Product, Tech, and Business teams

D. Stakeholder Governance

Establish governance forums (weekly syncs, monthly steering committees)
Align business owners, operations, tech teams, and vendors
Manage expectations and resolve conflicts
Identify and track risks across delivery, integrations, and adoption
Maintain a risk & issue register
Define mitigation and contingency plans
Escalate critical risks proactively

F. Integration Management

Oversee integrations with marketing tools (Whats App, SMS, email), core systems (ERP, POS, payments), and data platforms/CDPs
Coordinate across internal teams and vendors
Ensure data consistency and reliability

G. Release & Launch Management

Plan and manage CRM releases
Coordinate UAT, approvals, and production deployment
Ensure business readiness and rollout execution

H. Activation & Adoption

Drive CRM activation and user onboarding
Ensure effective utilization of campaigns and features

I. Reporting & Performance Tracking

Provide structured reporting on progress, KPIs, and risks
Build dashboards for adoption, performance, and CRM usage

J. Strategic Contribution

Contribute to CRM and customer engagement strategy
Support growth and retention initiatives
Identify opportunities for automation, personalization, and revenue growth

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