Technical Support Specialist

The Technical Support Specialist role is responsible for delivering reliable IT support to end users and maintaining stable day-to-day IT operations. The position focuses on diagnosing and resolving hardware, software, and network issues, ensuring proper setup and maintenance of IT equipment, and providing both on-site and remote technical assistance. The role requires strong troubleshooting capabilities, clear documentation practices, and the ability to support enterprise systems while maintaining service quality and system reliability

• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve operating system, application, and connectivity problems.
• Install, configure, and maintain desktops, laptops, printers, and IT equipment.
• Support users on-site and remotely using approved remote support tools.
• Manage incidents and service requests through ticketing/helpdesk systems.
• Monitor system performance and perform routine preventive maintenance.
• Manage user accounts, access rights, and permissions using directory services (e.g., Microsoft Entra).
• Support printer servers, PBX systems, and enterprise IT applications.
• Document technical issues, resolutions, and procedures accurately.

• Strong knowledge of Windows operating systems.
• Hands-on experience in hardware and software troubleshooting.
• Basic understanding of networking concepts.
• Experience using ticketing systems and remote support tools.
• Familiarity with basic network troubleshooting (DNS, DHCP, IP configuration).
• Understanding of SLA-driven support environments.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Network Technology, or a related technical field.