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Application Support Engineer
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-10
Listing for:
Arting Digital Private Limited
Full Time
position Listed on 2026-05-10
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Position – Application Support Engineer
Location – Saudi Arabia
Experience – 1-3 yr
Working Mode – On-Site
Skill Requirements- Application troubleshooting knowledge
- Ticketing tools (Service Now, Jira, Zendesk)
- Communication & documentation skills
- Basic DB and log reading
- Must know Docker, Kubernates, Ubuntu, Linux.
- Receive incidents via email, ticketing tool / Service now, or phone.
- Log and categorize tickets with correct priority.
- Provide basic troubleshooting and resolution.
- Perform / Help requests with basic setup, survey design, conditional logic, collectors info or setup etc.
- Escalate issues to L2 per SOP.
- Communicate with clients regarding incident status.
- Ensure SLA adherence and documentation.
- Maintain knowledge base articles.
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