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ServiceNow SPM Business Analyst
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-11
Listing for:
Müller's Solutions
Full Time
position Listed on 2026-05-11
Job specializations:
-
IT/Tech
Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Müller's Solutions is seeking a dedicated Service Now SPM Business Analyst to join our dynamic team. In this role, you will focus on the strategic portfolio management (SPM) aspect within Service Now, working closely with stakeholders to ensure the effective implementation and enhancement of SPM solutions that align with business objectives. You will serve as a key liaison between business users and technical teams, facilitating the successful delivery of Service Now SPM initiatives.
Key Responsibilities- Collaborate with business stakeholders to gather, analyze, and document requirements related to Service Now SPM modules
- Translate business needs into detailed functional specifications and workflows within Service Now SPM
- Work closely with development and configuration teams to ensure solutions meet business expectations
- Facilitate workshops and meetings to communicate solutions and gather feedback
- Assist in testing activities including the development of test cases, conducting UAT, and ensuring high-quality deliverables
- Provide training and support to end-users on Service Now SPM functionalities and enhancements
- Monitor system performance and recommend continuous improvements related to portfolio and project management processes
- Bachelor's degree in Business, Information Technology, or related field
- Minimum of 3 years of experience as a Business Analyst, preferably with hands‑on experience in Service Now SPM
- Strong knowledge of Service Now platform, especially the Strategic Portfolio Management module
- Experience gathering and documenting business requirements and translating them into functional designs
- Understanding of project and portfolio management concepts and best practices
- Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Knowledge of Agile methodologies and ITIL practices is a plus
- Relevant Service Now certifications are advantageous
Why Join Us:
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
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