Information Technology; IT Technician

Job Family Information Technology Support

Reports to Information Technology Specialist

Location Alfaisal University - Riyadh

The IT Technician is responsible for assisting the Alfaisal University employees with technical support of smart classrooms, auditoriums, desktop computers, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Primary Duties & Responsibilities

• Sets up and installs equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires, and cables, for classrooms and auditoriums.
• Works with both users and vendors to provide higher-level support in response to user problems and questions regarding application/system functionality, input/output, reporting, and operational procedures.
• Assists users and customers in the use of media presentation and audio-visual system functionality.
• Operates IT and Audio-Visual Equipment, which involves regular checking of the devices, replacement of the lamp, cleaning of filters, etc.
• Monitors the system to ensure the quality by checking the sound quality and projector precision for classrooms and auditoriums.
• Diagnoses and corrects IT and AV system issues by regularly checking the Podium PC and Smart board to ensure efficiency and effectiveness.
• Troubleshoots and resolves the auditorium and classrooms audio-visual systems’ problems during the events and lectures and monitors the equipment while in use.
• Performs routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, LCD/Plasma Displays, sound system and keyboards.
• Operates media equipment including audio and video playback, monitors, lighting controls, and computer equipment during the program.
• Assists Communication & Network Technician in creating materials for end-user frequently asked questions (FAQs).
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Determines the source and nature of equipment malfunction using diagnostic and application software to adjust, repair, and replace malfunctioning equipment.
• Controls and keeps track of application license registrations to ensure that they do not expire.
• Liaises with third‑party engineers to carry out hardware servicing, repairs, and installations.
• Prioritizes issues and escalates complex problems to IT Specialist.
• Performs all duties in a professional, confidential manner.
• Performs all other related duties as required or assigned by the manager.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent from an accredited institute.

• Minimum of one (1) year experience in installing and updating operating systems, data collection, or related fields (Desirable).