Clinical Application Specialist - Point of Care & Blood Gas

Clinical Application Specialist – Radiometer Role Purpose

The Clinical Application Specialist will be responsible for providing clinical, technical, and application support for Radiometer solutions across the full customer journey, from pre‑sales engagement and product demonstrations through installation, validation, user training, troubleshooting, and post‑go‑live follow‑up.

This role will act as a key partner to the sales, service, IT, and business teams to ensure successful customer adoption, high‑quality implementation, and strong customer satisfaction. The position will also support business growth by strengthening customer confidence, demonstrating clinical value, and positioning Radiometer as the partner of choice.

Blood Gas Analyzers

• ABL
  90 FLEX
• ABL
  90 FLEX PLUS
• ABL
  800

Transcutaneous Monitoring

• TCM

Immunoassay

• AQT

Sampling Devices

• Syringes and capillaries

Data Management System

• AQURE Middleware

Pre‑Sales and Commercial Support

• Support the sales team during customer meetings, opportunity development, product demonstrations, evaluations, and trials.
• Present Radiometer solutions, clinical value, workflow benefits, and technical differentiation to customers.
• Address customer clinical and technical questions during the sales process.
• Support competitive analysis, product positioning, and customized customer solutions.
• Work closely with business and sales managers to align the right solution with customer needs.
• Contribute to customer confidence and strengthen Radiometer’s position as a preferred partner.

Product Training and User Enablement

• Assess customer knowledge levels and identify training needs.
• Deliver structured training on product operation, maintenance, sampling, workflow usage, and clinical interpretation.
• Provide training materials, presentations, quick guides, and practical demonstrations.
• Validate user competency and ensure proper end‑user understanding of Radiometer platforms.
• Reduce user errors through effective training, coaching, and continuous education.

Installation Verification and Validation Support

• Support customers during installation verification, validation, and go‑live preparation.
• Prepare and guide customers through validation plans and protocols.
• Ensure quality control and compliance requirements are followed.
• Review validation results and support documentation completion.
• Obtain customer sign‑off confirming system readiness and successful validation.

Troubleshooting and Application Support

• Respond to customer inquiries in a timely and professional manner.
• Identify and troubleshoot application‑related issues, including instrument, sampling, user error, middleware, and workflow‑related challenges.
• Perform root cause analysis and provide corrective actions.
• Escalate service‑related issues to the service team when required.
• Work closely with service and IT teams to ensure proper installation, configuration, and issue resolution.
• Educate customers to prevent issue recurrence and maintain quality of results.

Post‑Go‑Live Follow‑Up and Customer Retention

• Conduct follow‑up visits or calls after installation and go‑live.
• Review system performance, usage, and customer feedback.
• Identify gaps requiring retraining or additional support.
• Build and maintain strong relationships with end users, laboratory managers, clinicians, biomedical teams, IT teams, and key decision makers.
• Support customer retention and identify future opportunities within existing accounts.

Regional Product and Marketing Support

• Lead or support product application and marketing activities in the region.
• Develop strong partnerships with key decision makers in major accounts.
• Identify market opportunities and support business growth initiatives.
• Capture customer feedback and share insights with relevant internal teams.

Internal Stakeholders

• Sales Team
• Business Managers
• Service Team
• IT Team
• Marketing Team
• Regional Leadership
• Cross‑functional Support Teams

External Stakeholders

• Laboratory Managers
• Clinicians
• End Users
• Biomedical Teams
• Hospital IT Teams
• Tender and Contract Departments
• Key Decision Makers in major accounts

• Bachelor’s degree in clinical laboratory science, Biomedical…