Application Support Lead Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

Lead and manage the L2 Application Support team supporting Java, .NET, web, and integration-based applications.
Drive operational excellence and ensure adherence to defined SLAs and KPIs.
Assign priorities, manage workloads, and oversee incident resolution activities.
Mentor and coach support engineers while promoting continuous improvement and knowledge sharing.

Technical Support & Incident Management

Act as the primary escalation point for complex production incidents and critical application issues.
Troubleshoot and resolve issues related to Java, .NET, web applications, APIs, and integration services.
Coordinate with development, infrastructure, QA, and business teams to drive timely resolutions and root cause analysis.
Support deployment, release management, patching, and configuration activities from an L2 operations perspective.

Monitoring & Service Reliability

Monitor application performance, availability, and operational stability.
Ensure proactive incident identification and prevention through monitoring and logging tools.
Participate in problem management and continuous service improvement initiatives.

Documentation & Stakeholder Management

Maintain operational documentation, support procedures, knowledge base articles, and incident reports.
Provide regular operational and performance reporting to management.
Engage effectively with technical and non‑technical stakeholders across the organization.

Required Experience & Skills

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Strong hands‑on experience supporting enterprise applications built on Java and .NET technologies.
Experience with:
Spring Boot, ASP.NET MVC, .NET Core
Web applications and APIs
Integration technologies and middleware platforms
Strong understanding of production support operations and incident management processes.
Experience working within SLA‑driven environments.
Good understanding of SQL, application architectures, and Windows/Linux environments.
Hands‑on experience with ticketing and ITSM platforms such as Service Now or JIRA.
Strong leadership and team management capabilities.

Preferred Qualifications

Experience with monitoring/logging tools such as Splunk, ELK, App Dynamics, or Dynatrace.
Exposure to cloud platforms including Azure or AWS.
Familiarity with CI/CD and deployment tools such as Jenkins, Git Lab CI, or Azure Dev Ops.
Understanding of REST APIs, SOAP services, and application security best practices.

What We're Looking For

Strong analytical and troubleshooting capabilities.
A proactive and ownership‑driven mindset.
Ability to perform effectively under pressure in critical production environments.
Excellent communication and stakeholder management skills.
Passion for operational excellence, reliability, and team leadership.

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