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Partner Support Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-23
Listing for:
CreditNinja - KMD Partners, LLC
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
We are looking for a proactive and detail-oriented Partner Support Specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement.
This role is ideal for someone with a strong quality mindset
, excellent problem-solving skills, and a passion for delivering outstanding partner experiences.
- Minimum 1 year in customer/partner support, account coordination, or operations.
- Confident troubleshooting skills.
- Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
- Organized, detail-oriented, and calm under pressure.
- Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
- Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.
- Strong quality mindset.
- Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.
- Be part of a fast-paced, impact-driven environment.
- Opportunity to grow into advanced support or quality-focused roles.
- Work closely with cross-functional teams to improve partner experience.
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