Helix Project Architect

Description and Requirements

This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

The BMC Helix Project Architect performs a lead role in assessing and analysing capabilities, business and technical requirements, and Customer business drivers. The Architect develops, as necessary, solution architecture and program definitions. In addition, the Architect determines Customer environmental and personnel suitability, readiness to proceed, and provides best practice recommendations. The Architect provides engagement stability by leveraging extensive technical and leadership experiences.

As a Subject Matter Expert, the Architect’s guidance may cover implementation approaches, strategy, integration, deployment, and adoption of best practices to ensure Customer success. The Architect role serves as a senior coach, mentor, and technical leader for members of the project team and Consultants.

• Provides thought leadership and actionable guidance to during the sales process to setup a successful customer conversion and value realization roadmap
• Shares knowledge and experience with peers by contributing best practice templates and examples for the following delivery artifacts:
  • Conversion Methodology Presentation
  • Conversion Agendas
  • Conversion Analysis templates
  • Architectures Design Documents
  • Test Plans
  • Deployment Plan

• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients
• Create and maintain conversion projects artifacts
• Establish conditions of satisfaction and success factors with the Customer early in the sales cycle and ensure those are reviewed and maintained periodically through the sales lifecycle
• Development and maintenance of relationships with Conversion code programmers via weekly status calls
• Manage transition from Sales to Delivery Team
• Comprehensive review and clarification of SOW prior to deal closures
• Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support & R&D
• Includes plan for communication and collaboration among the Customer Team, Account Team, Pre-Sales, Services Sales, and the PMO
• Ensure all internal BMC Helix stakeholders are kept well informed on the engagement
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins
• Establish and lead conversion scoping meetings including preparation of materials and working with Customer, Sales team and other key stakeholders to review key conversion analysis information
  
  Precise project communications (to PMO and other internal stakeholders)
• Review of BMC Helix SOW scoping with the Customer
• Use your knowledge and skillset to create or improve processes and or code programs which assist with the deliverables associated with a competitive replacement sales opportunity or conversion project

• An individual contributor that:
  • Has the ability to work independently and provide quality output with minimal supervision/direction
  • Understand how to…