IT Technical Specialist

Our journey began in 2006 in the city of Riyadh, driven by an ambitious vision to lead the next generation of commercial, residential, and mixed-use real estate projects. Since then, we have continued to establish our presence as a developer redefining the concept of real estate development through projects rooted in integration, innovation, thoughtful design, and modern technological solutions that elevate the end-user experience, whether individuals or businesses.

We believe that mixed-use developments represent the future of urban planning. Guided by this vision, we create projects that merge urban functions into a single space, reshaping daily life in a more efficient and flexible way. We design vibrant destinations where living and working intersect, and where commercial and entertainment facilities harmonize within an integrated environment, fulfilling individual aspirations and supporting the growth of modern communities.

At OSUS, we continue to build on this approach, inspired by Saudi Arabia’s Vision 2030 and committed to developing real estate solutions that elevate the urban landscape, meet the ambitions of individuals and investors, and align with the evolving nature of cities and future lifestyles.

To provide first line and basic second line technical support to employees, ensuring smooth operation of end user devices, network connectivity, and IT services, under the supervision of senior IT staff.

• Provide first line helpdesk support (onsite and remote) for hardware, software, and network issues.
• Receive, log, and update incidents and service requests in the IT ticketing system, ensuring timely closure as per SLAs.
• Perform the Helpdesk administration role and ensure timely resolution of the tickets with coordination and follow ups with business, vendors and technology team members.
• Troubleshoot and support laptops, desktops, printers, scanners, and other end user devices.
• Assist in basic network and wireless connectivity troubleshooting (LAN ports, Wi Fi access, simple VPN issues).
• Configure and support IP phones and basic telephony features.
• Install and update standard operating systems and business applications according to IT standards.
• Assist in creating, disabling, and modifying user accounts and access under supervision (e.g., AD, email, basic systems).
• Maintain up to date IT asset records for laptops, printers, IP phones, and other equipment.
• Support software license tracking by updating records, checking availability, and coordinating with senior staff for renewals.
• Participate in IT procurement activities: collecting user requirements, preparing requests for quotations, and following up on deliveries with Procurement and vendors, invoice and payment follow-up with finance.
• Communicate with vendors and service providers for basic support calls, warranty claims, and follow ups, escalating complex issues to seniors.
• Assist in implementing IT policies, procedures, and security guidelines as communicated by the IT management.
• Document common issues and solutions and contribute to the internal IT knowledge base.
• Timely resolution of helpdesk tickets within agreed SLAs.
• Stable operation of end user devices (laptops, printers, IP phones) with minimal downtime.
• Basic network and Wi Fi issues handled or properly escalated with clear documentation.
• Accurate IT asset and software license records, updated after every change or procurement.
• Proper support for IT procurement: specs, quotes, tracking deliveries, and updating inventory.
• Clear, professional communication with users and vendors, plus brief periodic support/activity reports.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–3 years of experience in IT helpdesk, technical support, or similar role.
• Basic knowledge of Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, printers, IP phones, and peripheral devices.
• Managing and supporting engineering & construction softwares and applications such as AutoCAD, BIM, Revit, Primavera, ACC, etc.