IP Core Technical Authority — Transmission

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The Technical Authority Expert – Transmission is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, technical expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within the Transmission domain.

The role acts as the second-line technical authority for the Transmission domain under Ericsson governance, supporting end-to-end troubleshooting, operational assurance, service continuity, and network stability across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and related transport infrastructure. The position requires close coordination with customer teams, vendors, third parties, design teams, field operations, and operational support functions to ensure timely restoration, operational compliance, and service quality.

The role operates within a 24/5 shift model with weekend on‑call support responsibilities.

• Provide second‑line technical authority support for the Transmission domain under Ericsson governance.
• Support troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure.
• Coordinate troubleshooting and restoration with vendors, third parties, Field Operations (FO), customer teams, and design organizations.
• Guide FO and operational teams during troubleshooting and restoration activities.
• Support node acceptance, configuration management, software maintenance, and operational audits.
• Verify MDTs, TCNs, maintenance activities, and compliance requirements.
• Handle requests, escalations, and reporting activities.

• Manage assurance activities including Change Introduction impact analysis, Business Requirement impact analysis, and complex change support.
• Support rollback and fallback decisions during major operational changes.
• Define and coordinate security preventive maintenance activities.
• Design KPI reporting, event correlation, and filtering mechanisms.
• Support Incident Management including outage handling, degradation analysis, troubleshooting, and complex incident resolution.
• Initiate Problem Management activities and third‑level functional escalations.
• Support Security Incident Management and coordinate with vendors, suppliers, partners, and field services during critical incidents.
• Perform proactive trend analysis to identify failures and improve recovery processes.

• Support Customer Experience Management activities including experience analysis, issue resolution, and operational improvements.
• Analyze operational reports to drive customer experience improvements.
• Manage use cases across design, build, testing, and operational support.
• Ensure operational compliance, service quality, and SLA adherence.

• Perform system administration activities including corrective tasks, database maintenance, server/application interconnections, and user access management.
• Support Service Resource Fulfillment activities including planning, execution, testing, reporting, and logging.
• Perform software updates, FNI implementation, patch introduction, and feature deployment activities.
• Analyze software update impacts and define implementation procedures and recommendations.
• Support asset and configuration management activities.

• Support Analytics & Automation initiatives by identifying automation and operational improvement opportunities.
• Collaborate with automation teams to define requirements and support implementation.
• Prepare Methods of Procedure (MOPs) for automation use cases.
• Perform testing, validation, and acceptance of automation solutions.

• Build understanding of interfaces, protocols, and parameters across telecom domains to support cross-domain issue resolution.
• Interface with E2E Service Experts and cross-domain squads to support restoration and service continuity activities.

• Strong understanding of telecom network…