Technical Authority – VAS​/OSS Platforms Lead

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The Technical Authority Expert – VAS/OSS Platforms is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within VAS (Value Added Services), OSS (Operations Support Systems) and telecom service platforms.

The role will support operational stability, assurance activities, system administration, service fulfillment, customer requests, automation initiatives, and lifecycle management activities across VAS and OSS environments. The position requires close collaboration with Network, IT, SNOC, Delivery teams, vendors, and customer organizations to ensure service continuity, platform performance, and operational excellence.

• Perform administration and operational support activities for OSS platforms including ENM, ENIQ, eVNFM, and related systems.
• Handle end-user troubleshooting cases, customer requests, escalations, and support activities.
• Support new projects including implementations, integrations, and acceptance activities.
• Follow up on MDTs, TCNs, hardware cases, customer support requests, and governance-related ad hoc activities.
• Generate operational and customer reports as required.
• Provide technical authority and expertise across OSS and VAS platforms.

• Manage assurance support activities including Change Introduction impact analysis, Business Requirement impact analysis, and support for complex change execution.
• Support rollback and fallback decision-making during critical changes.
• Define and coordinate security preventive maintenance activities.
• Support KPI reporting design, event correlation, and filtering definition.
• Provide Incident Management support including complex incident resolution, degradation troubleshooting, and critical incident handling.
• Initiate Problem Management activities and 3rd level functional escalations.
• Coordinate with suppliers, partners, vendors, and field services during operational incidents.

• Drive Customer Experience Management activities including customer experience analysis, issue resolution, and improvement initiatives.
• Translate new business requirements into robust technical solutions.
• Manage lifecycle management activities including technical design, build, testing, operation, and feature implementation.
• Support customer experience use case configuration, testing, validation, and optimization.
• Analyze reports and KPI trends to drive operational and customer experience improvements.

• Perform system administration tasks including database maintenance, application interconnections, user access management, and user reconciliation.
• Apply corrective and conditioning activities directly or through vendor coordination.
• Support end-to-end Service Request fulfillment including planning, execution, testing, reporting, and logging.
• Perform software updates, package implementation, patch management, and configuration management activities.
• Handle standard changes, feature implementations, and workaround execution/removal.

• Support Analytics & Automation initiatives by identifying potential automation use cases.
• Collaborate with automation teams to define requirements and support automation implementation activities.
• Prepare Methods of Procedure (MOPs) and validate developed automation use cases.
• Support automation, monitoring, orchestration, and lifecycle management activities in large-scale telecom environments.
• Perform trend analysis to proactively identify potential failures and improve operational recovery processes.

• Work closely with Network, IT, SNOC, Delivery teams, vendors, and customer organizations.
• Support troubleshooting and root-cause analysis for service-affecting issues.
• Support integrations, APIs, mediation systems, and data flows between network, IT, and service layers.
• Build understanding of interfaces, protocols, and system…