Helpdesk Operator

Overview

Provide first‑line operational and technical support for systems, facilities, and user queries to ensure uninterrupted service delivery.

• Receive, log, and manage incidents and service requests through helpdesk systems.
• Provide initial troubleshooting for IT, ITS, and facilities‑related issues.
• Escalate complex issues to relevant technical teams and track resolution.
• Ensure timely closure of tickets in line with SLAs.
• Maintain accurate records of incidents, requests, and resolutions.
• Support reporting on system performance and recurring issues.

• Diploma or degree in IT, Computer Science, or related field.
• Minimum 1 year experience in helpdesk or technical support roles.
• Familiarity with ticketing systems and incident management processes.
• Basic troubleshooting skills in IT systems and applications.
• Strong communication and customer service orientation.

• Tax‑free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation and housing allowances.
• Employee Wellbeing Program.
• 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.