Assistant Solution Manager

• Provide end to end Support for all ICT Services Delivery both remote & onsite. with focus on enterprise network and security systems.
• Build and execute a comprehensive project management plan covering the entire project lifecycle of ICT projects, ensuring alignment with organizational goals and objectives, and addressing key aspects such as scope, schedule, budget, quality, resources, Supplier Management, effective communication, and risk management.
• Support Sales & Pre-sales team in network solution design, including preparation of technical proposals and RFP submissions.
• Manage, maintain & nurture ICT supplier relations in the region & evaluate any new supplier as needed. Especially for network equipment and solutions.
• Coordinate internally with various functions like Support, Product, Legal, Finance etc for execution of customer requirements & smooth delivery.
• Perform installation, configuration and troubleshooting of network devices (routers, switches, firewalls, WiFi, etc.) and ensure stable operation.
• Provide technical support to customers throughout the service lifecycle and ensure alignment with SLA and contract terms.
• Handle network-related issue troubleshooting and optimization, including performance, connectivity and stability issues.

• Academic
  
  Qualification:
  
  Bachelor's degree or above in Telecommunication / Computer Engineering.
• Working
  
  Experience:
  
  Minimum 5-7 Years of experience in ICT domain in Presales, Solutioning & Project Management or network configuration and network security.
• Specific experience & skills required:
• Hands on experience in Equipment installation, configuration, troubleshooting for delivery of ICT products of various OEMs like Huawei, Cisco, ZTE, HP, Dell, Fortinet etc.
• Strong understanding of service components for ICT infrastructure build for small & large scale projects covering office network setup, servers, security devices, unified collaboration services/products, AV Systems, WIFI & Network cabling etc.
• Added advantage if have knowledge IOT/5G related services.
• Technical knowledge in IPLC, IEPL, IP Transit, IP VPN, Cloud, ICT and IDC are preferred.
• Preferred Huawei ICT certified, such as HCIP, HCIE and equivalent.
• Proven project management and organisation skills.
• Good consultative (negotiation, persuading & influencing) skill & preferred experience in handling large Chinese enterprise customers.
• Excellent teamwork skills, hardworking, self-motived, flexible and able to work under pressure.

• Excellent written and verbal communication skills in English & Chinese.

*** Candidates with less experience would be considered for junior positions. ***

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