Splunk Customer Success Engineer - KSA

Meet the Team. Splunk, a Cisco company, is building a safer and more resilient digital world with an end‑to‑end full‑stack platform designed for a hybrid, multi‑cloud environment. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Join us and help organizations reach new heights while you have the support of a dedicated team.

This role is a key team member responsible for the technical health of our customers. You will advise customers on Splunk Enterprise and Splunk Cloud architectures and provide technical guidance to ensure they realize the full value of their investment.

• Deliver customer onboarding mentorship, enablement planning, administration and management workshops.
• Provide and lead planning and recommendations for the overall health of a customer's Splunk environment, including assessment of cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
• Advocate internally for customers to facilitate resolution of issues through coordination with technical support, services, sales, product development, product management, and executive leadership teams.
• Proactively analyze customer issues and interactions to identify training and additional services needs, and engage internal teams for delivery.
• Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.
• Work with relevant technical teams to proactively handle customer critical issues and configurations, recommend environment upgrades and add‑ons, ensuring upgrade readiness and new feature awareness.
• Assess all cloud overages and leverage services for workload optimization solutions.
• Proactively identify customer environment impacts related to bugs or new releases, lead scheduled maintenance windows, and communicate optimally between teams.
• Understand, document and communicate the customer’s needs to the Account Team and keep the customer advised of key information such as product roadmaps, new releases, events or organizational changes.

• 3+ years’ experience in technical account management, customer success, professional services, systems engineering or related roles.
• Experience with customer escalations, account management and project management.
• Strong verbal and written communication skills with the ability to explain technical concepts to non‑technical audiences.
• Fluent in Arabic and English.

• Passionate focus on customer service and success.
• Willingness to pursue Splunk Architect Certification.
• Ability to connect with individual contributors to senior leaders.
• Experience with IT operations and technical infrastructure.
• Understanding of Splunk Core Platform.
• Travel up to 30% may be required.

Nature of the Work:
Hybrid Full‑Time

Hours of work: 48 hours per week

Travel up to 30% may be required.

Benefits:
Healthcare and Insurance, Employee Stock Purchase Program, Flexible Spending Benefit, Flex and Schooling Allowances, and many more.

Application start and end date:
Starting 14th April for approximately 4‑6 weeks.