Infrastructure Manager

Position Overview

The Infrastructure Manager is a senior role that combines strong people and operational leadership with deep hands‑on technical expertise in infrastructure and reliability engineering. This role reports directly to the Director of Technology and is responsible for leading the Site Reliability Engineering (SRE) team, driving infrastructure strategy, and maintaining full technical authority over SIFiu
2019’s systems. Unlike a purely administrative management role, the Infrastructure Manager is expected to possess and actively apply deep technical knowledge—participating in architecture decisions, contributing during critical incidents, and evaluating infrastructure solutions at an engineering level. This role ensures high system availability, robust security controls, full compliance with SAMA regulations, and cost‑optimized infrastructure operations.

Lead, mentor, and develop the SRE and infrastructure team, set clear career paths, goals, and performance expectations. Foster a culture of ownership, continuous improvement, and technical excellence aligned with SIFiu
2019’s values. Customer centricity, product‑first mindset, and data‑driven excellence. Partner with Product and Engineering teams to ensure infrastructure supports secure, reliable product delivery.

Own and actively contribute to infrastructure architecture decisions including reviewing and designing cloud‑native and hybrid solutions to support scalability, security, and performance. Lead the hands‑on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures including deployment pipelines and system hardening. Perform regular architecture and system health assessments to proactively identify risks, bottlenecks, and improvement opportunities, translate findings into actionable engineering work.

Act as a technical authority in infrastructure and Dev Ops, providing guidance across teams and ensuring alignment with SIFiu
2019’s long‑term technology strategy.

Define and enforce SLAs, SLOs, and error budgets, ensure system performance meets or exceeds targets through proactive monitoring, alerting, and automation. Provide hands‑on support during critical incidents, including deep technical troubleshooting, root‑cause analysis, and system recovery—acting as the most senior technical responder when needed. Lead production readiness reviews, post‑incident reviews, and disaster recovery drills. Maintain and validate business continuity frameworks. Track and meet clear reliability KPIs, including system uptime targets e.g. >9995.

Develop and enforce robust access control processes, ensure system access is authorized, reviewed regularly, and provisioned or de‑provisioned in a timely manner. Collaborate with the Cybersecurity Department to align infrastructure security with internal policies and regulatory requirements.

Ensure infrastructure operations comply with SAMA regulatory controls; serve as the primary infrastructure contact for regulators ensuring timely reporting and transparent cooperation. Coordinate with Compliance, Risk and Cybersecurity teams to close regulatory observations and audit findings promptly. Maintain accurate and up‑to‑date compliance documentation and evidence for audits and inspections.

Own and optimize the budget for infrastructure systems and software licenses. Identify cost‑saving opportunities through vendor management and efficient resource utilization. Manage relationships with cloud providers, infrastructure vendors and license suppliers, ensuring SLA adherence and value delivery.

Report to the Director of Technology and relevant stakeholders on system availability, incidents, compliance posture, and infrastructure health. Communicate proactively with internal functions about infrastructure initiatives, risks, and issue resolution.

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