BO Core and Cloud Manager

About this opportunity

Technical Authority service function is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA performance levels – activities that require a higher level of support than offered by 1st Level Operations.

It will ensure 2nd level restoration and repair as a result of infrastructure investigation or when prompted by 1st Level Operations. It is also responsible for network administration (Change Management / Inventory database administration, System & Application Administration) and for performing technical analysis on proposed change requests.

It is responsible to support the Problem Management process and to follow the escalation path agreed in the WLA. It is also responsible for ensuring that the Operations databases are kept updated and performing at the expected performance level, to track incident trends and identify service or resource problems and act to correct them or escalated to supplier/vendor.

• 2nd Level Assurance Operations according to Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes
• 2nd level fault & problem management, escalation to supplier/vendor, escalation to other 2nd level operations or NOC organizations, starter of defect management, workaround set up and utilization (Assurance)
• Execution and support of work orders and routine/planned technical activities on the live network, services, and processes (Assurance & Fulfillment)
• Service and network KPI and resource analysis (Assurance)
• Planning & Design, Optimization – for continuous improvement and fine tuning of the network
• Configuration management; service configuration and activation, planning and setup of activities and processes (Fulfillment)
• Assure and support the Change Management process of applications/services in scope; provide technical and operational requirements and specifications (Fulfillment)
• Determination of technical work and operational instruction (WI/OPI)
• Determination of Service Level Agreements and Working Level Agreements within the Governance process (Fulfillment)
• Security management; assure and support utilization of given security policies and procedures (Fulfillment)
• Budget and cost estimation, definition and control related to service and ICT systems maintenance (Fulfillment)
• Assure and support the utilization of specific/non-Ericsson Processes and tools when required within a Service definition
• Log handling with health checks scripts
• Escalations towards vendor support
• Dashboard (main customer's indicators tighter to the statistics), daily monitoring in parallel with 1st Level Operations
• Checking the network performance after changing network configuration
• Resource Configuration
• Risk & Impact analysis Support
• System & Application Patch Introduction
• Resource Update & Upgrade
• The activities in the 2nd Level Assurance are done within different technical areas as described in WLAs for each of the customers in each country.

Primary country and city:
Saudi Arabia (SA) || Riyadh

Ericsson is proud to be an Equal Opportunity Employer.

Req