Support Analyst

Role Summary

We are seeking a proactive and technically adept Support Analyst to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems particularly within environments such as SharePoint Online, Aconex, and Power BI.

As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting.

• Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.
• Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.
• Utilize AI‑powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.
• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.
• Translate technical information into user‑friendly formats and assist in preparing documentation and training materials for various audiences.
• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.
• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.
• Collaborate with cross‑functional teams to support seamless information flow and assist in coordinating project activities.
• Assist in aligning KM support activities with broader organizational strategies through regular communication with team leads and management.
• Demonstrate initiative and problem‑solving skills by supporting the resolution of day‑to‑day operational challenges.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.
• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.
• Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.
• Assist in creating and updating data visualizations and dashboards using tools like Power BI.

• Strong foundation in business analysis, data interpretation, and technical systems, especially within SharePoint Online, Aconex, and Power BI.
• Detail‑oriented professional who demonstrates analytical thinking, technical proficiency, and effective communication skills.
• Expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control.
• Demonstrated ability to stay current with emerging technologies and industry trends to support innovation and operational excellence.