Hardware Technician

Summary

The Hardware Technician’s role is to maintain all parcel stations in proper condition. The individual will troubleshoot problem areas in a timely and accurate fashion, provide end user training and assistance where required, and handle all maintenance related to parcel stations throughout Saudi Arabia.

• Installing, configuring, diagnosing, repairing and upgrading all hardware and equipment of parcel stations.
• Assist in preparing, maintaining and upholding procedures for logging, reporting and statistically monitoring parcel stations performance.
• Accurately document instances of failure, repair, installation and removal of parcel stations.
• Support development and implementation of new parcel stations installation.
• Maintain and clean all parcel locations including rooms and hardware.
• Perform monthly preventive maintenance on parcel stations and ensure all hardware is operating ahead of schedule.
• Raise required parts and maintenance to the required team.
• Solve all customer issues received from operations or customer service team.
• Maintain all hardware in proper condition, including cameras, screens and routers.
• Participate in all related tasks for parcel stations maintenance.
• Ensure all tools and company property are maintained.
• Travel to remote areas to complete maintenance work related.

• Diploma degree in hardware/computers/electronics/technical support or related field.
• Minimum of two years experience in a technical department or in a related field.
• Hands‑on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• The Iqama profession must be the same or related to the position.