Technical Account Manager

Technical Account Manager (EUC)

Omnissa, the first AI‑driven digital work platform, is expanding its customer success team in Riyadh. We are looking for a Technical Account Manager with expertise in End‑User Computing (EUC) to serve as the trusted advisor for our customers and help them unlock the full potential of their digital workspace investments.

• Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.
• Drive customer success by aligning Omnissa solutions with business objectives.
• Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.
• Deliver technical workshops, enablement sessions, and solution demonstrations.
• Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.
• Advocate for customer needs and feedback to influence product enhancements.

• Fluent Arabic & English – both written and spoken.
• 3+ years of experience in relevant end‑user computing technology such as mobile device management, virtual desktops, identity management and security.
• Knowledge of Active Directory and Identity & Access Management systems.
• Proactive, can‑do attitude, passion for EUC technology.
• Hands‑on experience with Omnissa Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS) is an advantage.
• Excellent communication, presentation, listening, reasoning and objection‑handling skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as Omnissa Certified Administrator for Horizon (OCA‑H) and Workspace ONE (OCA‑W) are desirable.

Location:

Riyadh, Saudi Arabia

Travel Expectations:
Travel is required up to 50% of the time within the Middle East with the ability to travel around Europe and the USA for industry events or internal events.

We hire based on merit and with equal opportunity for all.