ERP Support Specialist

Overview

The Business Application Functional Specialist supports the lifecycle, configuration, and enhancement of business applications (such as ERP, CRM, and HCM systems). This role focuses on gathering requirements, documenting processes, supporting solution design, and acting as a liaison between business units and IT teams—without engaging in any programming or development tasks. The role also includes providing direct support to end users to resolve daily issues related to business applications and ensure continuity of operations efficiently.

• Act as the first line of support for users by promptly addressing and resolving day-to-day application issues, and escalating to the service provider or direct manager when necessary.
• Collaborate with various departments to gather business solution requirements.
• Assist in preparing Business Requirements Documents (BRD) and Solution Design Documents (SDD).
• Coordinate and execute user acceptance testing (UAT) for systems.
• Document procedures, user guides, and training materials.
• Coordinate with vendors and implementation teams to ensure proper system behavior.
• Monitor the daily performance of applications and escalate issues as needed. Ensure all application documentation is up-to-date and ready for review.
• Facilitate internal and external communication with relevant stakeholders regarding business applications.