Technical Support Engineer
Listed on 2026-06-03
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IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Company Description
Do It Easy is a cutting-edge IT infrastructure provider, offering enterprise-grade connectivity, cloud hosting, and managed services. Specializing in addressing real-world connectivity challenges, Do It Easy empowers businesses to operate seamlessly where traditional ISPs underperform. With core solutions like Dedicated IP over Any Internet (DIA), SD‑WAN, and cloud infrastructure, the company supports businesses in hosting, connecting, and scaling globally. Headquartered in Riyadh, Do It Easy serves a global clientele with high-performance networks, secure infrastructure, and 24/7 support.
Role DescriptionThis is a full-time, on-site role for a Technical Support Engineer based in Riyadh. The position involves providing technical support to clients, resolving connectivity and infrastructure-related issues, and ensuring timely troubleshooting. The role also requires delivering exceptional customer service, maintaining high levels of customer satisfaction, and supporting operational efficiency through analytical problem-solving. The role includes providing remote technical assistance for end users, email platforms, Outlook desktop support, and enterprise connectivity solutions.
Qualifications- Expertise in Technical Support and Troubleshooting to resolve technical, connectivity, and infrastructure-related issues effectively.
- Strong skills in Customer Support and Customer Service to ensure an excellent client experience and high customer satisfaction.
- Analytical Skills to diagnose and resolve complex technical challenges efficiently.
- Hands‑on experience with Remote Support tools and remote troubleshooting for end users, servers, and enterprise environments.
- Strong knowledge of Email Platforms and Mail Client Support, especially Microsoft Outlook Desktop, IMAP/POP3, Exchange, Microsoft 365, Smarter Mail, and mail migration/troubleshooting.
- Proficiency in IT infrastructure concepts and tools, with experience in enterprise-grade solutions such as SD‑WAN, cloud hosting, virtualization, and networking.
- Experience with Windows Server, Active Directory, DNS, SSL, and endpoint troubleshooting is considered a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Strong verbal and written communication skills for effective client interaction and documentation.
- Ability to work collaboratively in a team-oriented environment and manage support tasks under pressure.
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