Technical Account Manager

A leading global cybersecurity vendor is expanding its presence in the Middle East and is looking for a Technical Account Manager to join its growing team in Riyadh. This role is focused on building long-term strategic relationships with enterprise customers, ensuring they maximise the value of their cybersecurity investments while maintaining strong security outcomes. This is an opportunity to work at the intersection of customer success, security strategy, and technical advisory, partnering with some of the most prominent organisations across KSA.

• Serve as the primary technical advisor and trusted partner for strategic enterprise customers across Saudi Arabia.
• Build strong relationships with security leaders including CISOs, security architects, and SOC teams.
• Drive successful onboarding, adoption, and ongoing optimisation of the cybersecurity platform.
• Provide technical guidance and best practice recommendations to help customers strengthen their security posture.
• Work closely with Sales, Customer Success, and Product teams to ensure customers achieve measurable outcomes.
• Support customers through technical reviews, roadmap discussions, and solution optimisation.
• Act as the voice of the customer, providing feedback to internal teams to influence product improvements.
• Assist with technical escalations and strategic issue resolution when required.

• Experience in a Technical Account Manager, Customer Success Engineer, Security Consultant, or similar customer-facing technical role.
• Strong understanding of cybersecurity technologies and enterprise security environments.
• Experience working with large enterprise or government customers.
• Ability to communicate effectively with both technical teams and senior stakeholders.
• Strong troubleshooting and technical advisory skills.
• Fluent in English and Arabic.