Customer Success Manager - Freelance​/Consultancy

Customer Success Manager - 6 Month Freelance/Consultancy

• Full-time

As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor‑related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed‑upon benefits and value.

• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsor ships and deliverables.
• Provide sponsors with a detailed overview of the deliverables and timeline.
• Set up and maintain a centralized tracker to monitor the progress of deliverables.
• Act as the central point of communication between sponsors and internal teams, collecting necessary information (e.g., logos, company profile, speaker info, etc.) from the sponsors within the timeline.
• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed‑upon brand guidelines of the sponsor and CSG standards.
• Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check‑ins to discuss the progress or any adjustments.
• Ensure that operational and logistical teams have the necessary information to execute on‑site or online activities related to sponsor ships.
• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards.
• Collaborate with internal teams to complete the post‑show report for sponsors, assessing the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility.

• Strong communication skills:
  Ability to convey complex information simply and understandably. Facilitate smooth conversations between the internal team and external clients.
• Organisation and time management:
  Keeping track of timelines, deliverables, and follow‑up tasks is essential.
• Attention to detail:
  Ensuring no important details are missed when discussing the scope of work, timelines, and expectations.
• Risk management:
  
  Identifying potential risks and proactively addressing them to avoid any scope creep or delays.

Please note this is a 6-month fixed‑term contract.

We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability‑friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.