Technology Onboarding Specialist

Overview

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

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Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

IT’S YOUR TIME!

Make Your Career Count!

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities –
innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

We are looking for a Technology Onboarding Specialist to join our Customer Solutions - Technology, Products & Services team within one of Construction Industries’ newly formed divisions:
Customer Solutions Growth Regions
.

This team, alongside dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas:
Customer Facing, Customer Solutions, and Business Enablers.

The Technology Onboarding Specialist uses technical expertise to enhance safety and productivity across our customer sites, focusing on production processes and application underpinned by cultural and operational change management.

• Supports new and existing Construction Technologies driving customer success at the jobsite
• Provides recommendations to the Product Development team, influencing product evolution based on market needs, trends, and key areas for continuous improvement.

• Education:
  
  Bachelor’s degree, preferably in Engineering or Technology or equivalent.
• Experience:
  
  Previous experience with technology applied to the construction industry, including familiarity with digital tools for improving operational and production processes.
• Strong knowledge of Caterpillar technologies, fleet management systems and application across all construction sites will be an added advantage
• Experience in machine operation and production processes.
• Experience in practical training or coaching
• Customer:
  Extensive knowledge of the regions construction market and other major industries in the region
• Language:
  Fluent in spoken and written English and another local language

• Knowledge of values and practices that prioritize customer needs and satisfaction, and the ability to translate this into tailored solutions.

• Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.

• Ability to clearly convey, receive, and interpret information using appropriate communication methods.

• High level of initiative, open-mindedness, and intercultural competence to create a team atmosphere. Knowledge of tools and…