BO Engineer

Job Summary

We are seeking an experienced IN Engineer to support the operation, configuration, troubleshooting, performance management, and optimization of Intelligent Network (IN) platforms. The successful candidate will be responsible for maintaining network stability, resolving service issues, implementing system changes, monitoring network performance, and ensuring the highest levels of service availability.

The role requires strong expertise in Ericsson Charging Systems, Linux administration, virtualization technologies, databases, and telecom core network operations.

• Troubleshoot and resolve service and network issues within agreed SLAs.
• Investigate network disturbances, identify root causes, and implement corrective actions.
• Escalate complex system issues to appropriate support teams when required.
• Monitor and maintain system hardware and software health.

• Handle Change Requests and implement network configuration changes.
• Design and implement tariffs, service classes, and business configurations.
• Prepare and execute software, hardware, and configuration upgrades.
• Maintain system integrity during network modifications and deployments.

• Analyze network performance and traffic measurements.
• Generate, review, and interpret performance reports.
• Identify network deficiencies and recommend improvement initiatives.
• Support capacity planning and future network growth requirements.
• Administer Linux-based systems and virtualized environments.
• Manage VMware infrastructure including ESXi, vCenter, vSphere, vSAN, and High Availability clusters.
• Support HP C7000 Blade Systems and HP 3
  
  PAR Storage environments.
• Configure SAN switches, network bay switches, storage volumes, and virtualization resources.
• Deploy and manage virtual machines using OVF templates.

• Support SDP Geo-Redundancy implementations and disaster recovery activities.
• Automate operational procedures using SUF Playlists, Shell Scripting, and system jobs.
• Participate in business continuity and resilience planning activities.
• Develop and maintain operational procedures and maintenance routines.
• Contribute to process improvements and operational best practices.
• Participate in technical meetings and support team initiatives.
• Maintain accurate technical documentation and reports.

• Bachelor's Degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field.

• Minimum 3–5 years of experience in telecom core network operations or Intelligent Network environments.
• Hands‑on experience with Ericsson Charging Systems and IN platforms.
• Experience working in mission‑critical telecom environments.

• Strong knowledge of GSM, WCDMA, and Core Network technologies.
• Excellent knowledge of Ericsson Charging System nodes:
  • SDP
  • CCN
  • AIR
  • VS
  • ECMS
  • OCC
  • IVR
  • NgCRS
• Strong understanding of tariff management and RMA handling.
• Experience with IN Business Configuration and service provisioning.
• Knowledge of routing, traffic routing, triggering tables, and node integration.
• Advanced VMware administration experience:
  • vSphere
  • vCenter
  • ESXi
  • vSAN
  • Datastore Management
  • vSwitch Configuration
  • High Availability Clustering
• HP C7000 Blade Infrastructure administration.
• HP 3
  
  PAR Storage configuration and capacity planning.
• SAN switch and network switch configuration experience.

• Unix Shell Scripting expertise.
• Programming and automation skills.
• IP Networking and Systems Integration knowledge.
• Experience with software and hardware upgrades.

• Strong understanding of network topology and traffic behavior.
• Knowledge of OSS, GPRS, and related telecom technologies.
• Experience with network surveillance and performance management tools.
• Ability to analyze performance reports and recommend optimization actions.
• Experience handling emergency situations within telecom networks.

• Excellent written and verbal communication skills in English.
• Strong analytical and troubleshooting abilities.
• Ability to work independently and under pressure.
• Flexible and adaptable to changing operational requirements.
• Strong attention to detail and problem‑solving mindset.
• Ability to work in a 24/7 operational and shift‑based environment.
• Strong teamwork and knowledge‑sharing capabilities.

• Ericsson Charging System certifications.
• VMware certifications (VCP or equivalent).
• Experience in telecom operator environments.
• Knowledge of disaster recovery and high‑availability architectures.
• Experience with automation and scripting for operational efficiency.