IT Security Manager

Role Overview

We are seeking an experienced ITSM Security Account Manager to serve as a trusted advisor and customer-facing lead for strategic engagements. This role involves pre-sales support, audit management, and proactive IT security management to ensure compliance, risk mitigation, and consistent support for key EU customer accounts.

• Serve as the primary security point of contact for assigned strategic accounts.
• Build strong relationships with customer security leadership, CISO org, IT risk compliance, and engineering teams.
• Lead security governance cadences (monthly, quarterly) including posture reviews, risk discussions, and roadmap alignment.
• Conduct discovery sessions to understand customer environments, threat models, and regulatory requirements.
• Advise on cloud security controls and best practices: IAM, SSO, MFA, encryption, segmentation, monitoring, vulnerability management, and secure SDLC.
• Collaborate with internal security specialists on advanced topics such as crypto, KMS, HSM, workload isolation, data residency, and Zero Trust.
• Maintain a strong understanding of cloud architecture (OCI, AWS, Azure) and translate architecture into security posture implications.

• Background in security consulting, cloud security architecture, or enterprise risk/GRC in regulated industries.
• Relevant security certifications: CISSP, CISM, CCSP, GIAC, ISO 27001, LI/LA.
• Proven experience handling complex escalations and leading cross‑functional teams in matrixed organizations.
• Familiarity with customer security assurance processes, including audit requests, pen‑test coordination, and attestations.