More jobs:
ServiceNow Developer
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-11
Listing for:
Systems Arabia
Full Time
position Listed on 2026-06-11
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, Cloud Computing
Job Description & How to Apply Below
We are seeking an experienced IT Service Management (ITSM) professional with strong expertise in lifecycle and process management to oversee, govern, and continuously improve ITSM processes across both on-premise and cloud-based Service Now environments. The ideal candidate will play a key role in managing ITSM operations, ensuring service delivery excellence, implementing process improvements, and supporting technical enhancements through development and integration activities.
This role requires a combination of functional ITSM knowledge, Service Now administration capabilities, troubleshooting expertise, and hands-on technical skills to support change requests, integrations, and platform optimization.
Key Responsibilities- Govern, manage, and optimize ITSM processes across Service Now environments.
- Handle Incident Management, Change Management, Request Management, and overall service delivery governance.
- Drive continuous improvement initiatives for ITSM operations and workflows.
- Implement, manage, and support change requests within the Service Now platform.
- Configure and maintain Service Now components, including MID Servers.
- Support API and web service integrations between Service Now and external systems.
- Ensure proper ITIL-based ticket classification, prioritization, and process compliance.
- Troubleshoot platform, workflow, and integration-related issues effectively.
- Collaborate with technical and business stakeholders to enhance service management capabilities.
- Maintain documentation for processes, configurations, and technical implementations.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong experience in IT Service Management (ITSM) lifecycle and process management.
- Hands-on experience with Service Now in both on-premise and cloud environments.
- Good understanding of Incident, Change, and Request Management processes.
- Experience with Service Now MID Server configuration and maintenance.
- Knowledge of API and web service integrations.
- Familiarity with ITIL frameworks and ITSM best practices.
- Strong troubleshooting and problem-solving skills.
- Basic to intermediate coding/scripting skills for implementing and managing change requests.
- Excellent communication and stakeholder management skills.
- ITIL or Service Now certifications will be considered an advantage.
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